Why Work Here
The Trase Miller culture is unique and special. And that is not just rhetoric - It's true! More than 75% of our frontline support and leadership team have been with the company over five years. Our people enjoy working here and that translates into extraordinary cutomer interactions.
We have a culture of caring. Ownership cares. Leadership cares. Front line Customer Care Representatives care.
Motivated team members - It's more than a paycheck. Trase Miller believes in providing incentives and rewards to keep everyone motivated and focused on the customer.
Involved team members - Our Trase Miller Employee Club is legendary. We believe in community involvement and our employees proudly "give back" together.
Celebration - In addition to spirited celebration of most holidays "appreciation days" are common place at Trase Miller.
Our entry level position is typically a full-time Customer Care Representative (CCR). CCRs go through a rigorous training program to learn the skills necessary to be the front line contact with our customers.
Trase Miller believes in promoting from within. Preference in filling internal positions is always given to those who have worked as a Customer Care Representative. In many cases, one must have worked as a CCR to become eligible for the other positions in our organization.
Benefits
Training - complete, paid training is provided. The training is rigorous and lengthy, but fully educates you in the travel industry, the destinations we sell, and the computer reservations systems we utilize daily. Our training system is designed to accommodate a variety of learning styles. Many employees find our training to be a fun and challenging experience.
Pay - The starting pay is $10.00/hour or $11.00/hour for Spanish bilingual agents. Each employee will receive a yearly performance evaluation and pay review.
Health Insurance - After 3 calendar months of employment, employees are eligible to enroll in our health insurance, which is provided by Community Care of Oklahoma. Coverage is available for the employee, their spouse and children. The program offers medical and prescription drug coverage. Dental coverage is offered in conjunction with Principal Financial.
Life Insurance - Trase Miller pays the full cost of coverage, and takes effect after 3 calendar months of employment. The benefit is equal to an employees annual salary.
401(k) - A 401(k) program is available to employees. Contributions up to 50% are allowed with a company match of 50% of the first 4% of the employee contribution.
Paid Time Off (PTO) PTO hours are used for vacation, illness or personal needs.
Employees receive PTO on the following schedule
- 120 hours (3 weeks) after 1 year of employment
- 160 hours (4 weeks) after 5 years of employment
- 200 hours (5 weeks) after 10 years of employment
Promotional Opportunities - Trase Miller promotes from within whenever possible.
Travel - Our employees must know about the world to sell it. Therefore, we provide educational opportunities to travel to the destinations we sell. Also, Trase Miller employees are able to experience the destinations they sell while on their own vacation time! Working in the travel industry provides us with numerous opportunities for discounted travel.
Fun Environment - Our employees enjoy an enviable work environment. Through organizational events, incentives, and travel opportunities, our employees are some of the happiest people around!
If you wish to apply you can begin by filling out this Online Application